Call Center

A Call Center is a computer operated centralized office that handles telephone sales and/or service. It serves a broad range of customers in all industry sectors; it offers a wide variety of services from very simple to quite complex.

Call center’s role

Call centers are centralized to

  • improve company’s performance;
  • cut the extra costs due to unnecessary work flow.

Call centers are intended to provide cost efficient telephone-based services. They serve as the primary telephone interface with customers for specific services provided by the companies. In the call centers’ structured environments calls are handled by a group of skilled professionals who provide the service required by the caller or transfer the call to someone appropriate for that purpose.