Speech Recognition Solutions
Speech recognition technology has a big potential to improve the customer contact experience and in the same time contribute to call management efficiency and cost savings. When implementing speech recognition systems, the choices made regarding the details must fit in with the customers’ needs and company’s brand.
When purchasing a speech recognition solution, call centers should perform the following actions:
It is essential for businesses to make an extensive research of technology and the market. Businesses should get informed of what similar businesses have accomplished with speech.
Proper planning plays a pivotal role for the speech solution performance. Businesses must set the goals and create a strategic plan.
The vendor should have proven leadership, referenceable customers and a strong track record within the speech recognition field. Businesses should select a vendor that adapts its solutions to customer preferences and is constantly reaching for higher levels of customer satisfaction.
To guarantee the success of the project, businesses should also look for an organisation that offers a full range of services related to a speech project. This includes:
• a scoping phase, one that determines if speech is appropriate to a particular business;
• a speech implementation phase; incorporating voice user interface design, tuning and personal development;
• post-implementation phase, including performance audits, support etc.
Both hosted and premise-based speech solutions have their own advantages. It’s up to the client to decide which one fits better with his/her business.
Learn More About:•The benefits of speech recognition for call centers.•The uses of speech recognition in call centers.•The advantages of hosted speech recognition over premise-based solutions.
Stan Billue releases his classic Sales Training Series in MP3 Format
June 09, 2009 by Stan Billue
Although recognized as one of the top Telemarketing Sales Trainers in the World, Stan Billue is the first to admit that he is rather slow on adapting to new technologies. Stan stated; “I was probably one of the last professional Speakers to add a Fax Machine, a Computer and then a Cell Phone. I also drug my feet at converting my Audio Series from Cassettes to CDs a few years ago.”
Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers
June 04, 2009
Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software.
SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (http://www.contactual.com/pr), the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. (http://www.pipkins.com/) a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.