Telemarketing Service Providers
There are two types of telemarketing services that usually companies use (on-shore and offshore service).
On-shore term is generally used for telemarketing call center services from the North American continent, and especially within the United States.
On-shore telemarketing call center services still bring more benefits than offshore telemarketing.
This type of telemarketing services is more efficient, because it provides:
The term “off-shoring” is defined as the relocation by a company of a business process from one country to another. Most often the main factor considered when hiring work to be done by an outside telemarketing call center service is the lower cost of operations in the new location.
A company is always looking for the most cost effective way to do business. Off-shore telemarketing services are as much as 75% less expensive than using local on-shore services.
Off-shore telemarketing call center services can provide all the same services as an on-shore telemarketing call center service.
An important consideration when using off-shore telemarketing call center services is whether the language spoken by foreign telemarketers in telemarketing call centers is a negative factor for its customers.
Off-shore telemarketing call centers have the greatest advantage for a company that is very large and has big telemarketing projects of national or international coverage.
Cultural concerns often play a pivotal role in selecting the off-shoring destination. For instance, French companies outsource to North Africa, where many French speakers can be found; India has a large English speaking population, therefore being the preferred off-shoring destination for USA and Canada companies.
Nowadays off-shore telemarketing continues to be a growing resource for American businesses. Offshore telemarketing is hot in locations with high rates of English speaking workers.
Learn More About:•The advantages and disadvantages of telemarketing.•Telemarketing call center evolution by b2c telemarketing services.•Phone and telemarketing fraud.
Stan Billue releases his classic Sales Training Series in MP3 Format
June 09, 2009 by Stan Billue
Although recognized as one of the top Telemarketing Sales Trainers in the World, Stan Billue is the first to admit that he is rather slow on adapting to new technologies. Stan stated; “I was probably one of the last professional Speakers to add a Fax Machine, a Computer and then a Cell Phone. I also drug my feet at converting my Audio Series from Cassettes to CDs a few years ago.”
Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers
June 04, 2009
Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software.
SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (http://www.contactual.com/pr), the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. (http://www.pipkins.com/) a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.