Telemarketing Regulation

Overall picture

In addition to International regulations, telemarketers must adhere to some telemarketing rules. They empower them to prevent telemarketing calls and fight telemarketer fraud.

Telemarketing is subject to regulatory and legislative controls related to consumer privacy and protection.

There are some rules that should be respected by telemarketers:

• They are restricted to calling between the hours of 8 a.m. and 9 p.m.

• They must tell you it's a sales call, the name of the seller, and what they are selling    before they make their pitch.

• It's illegal for telemarketers to misrepresent any information; any facts about their goods or services; earnings potential, profitability, risk, or the nature of a prize in a prize-promotion scheme.

• It's illegal for a telemarketer to withdraw money from your checking account without your express, verifiable authorization.

• Telemarketers cannot lie to get you to pay, no matter what method of payment you use.

• Before you pay, telemarketers must tell you the total cost of the goods and any restrictions on getting them; or that a sale is final or non-refundable.

 

Learn More About:

The advantages and disadvantages of telemarketing.

The Benefits of Using Telemarketing

Telemarketing call center evolution by b2c telemarketing services.

B2C Outbound Telemarketing Services - The Evolution Segment for Booming Call Center Services

Phone and telemarketing fraud.

Phone and telemarketing fraud: an overview

 

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