Predictive dialer for Telemarketing

Generally a predictive dialer is a computerized system that dials batches of telephone numbers for connection to agents assigned to sales or other campaigns.

A lot of call centers and businesses that make a large number of outbound calls have struggled to maintain productivity levels. Without predictive dialer usage, call center agents must call customers manually.

A predictive dialer helps call centers do more with the resources they have.

Predictive dialer is used in call centers for many reasons, as:

  • telemarketing
  • polling
  • reminders
  • customer service
  • market research

Predictive dialing’s role for telemarketing

The predictive dialer is the foundation of the modern call center. Today predictive dialer is expanding its role and is becoming an important part of a comprehensive call management system.

By allowing call centers to automatically dial extensive call lists predictive dialing became the technology of choice for telemarketing campaigns.

Predictive dialing systems save time and money because the phone system eliminates non-productive calls.

If in a manual outbound call center, service representatives are talking on average only 20 minutes in of an hour, then predictive dialing systems demonstrated talk times in the 45 minute range.

This fact shows that the use of predictive dialing provides an increase in productivity.

 

Learn More About:

The advantages and disadvantages of telemarketing.

The Benefits of Using Telemarketing

Telemarketing call center evolution by b2c telemarketing services.

B2C Outbound Telemarketing Services - The Evolution Segment for Booming Call Center Services

Phone and telemarketing fraud.

Phone and telemarketing fraud: an overview

 

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