Predictive dialer for Telemarketing
Generally a predictive dialer is a computerized system that dials batches of telephone numbers for connection to agents assigned to sales or other campaigns.
A lot of call centers and businesses that make a large number of outbound calls have struggled to maintain productivity levels. Without predictive dialer usage, call center agents must call customers manually.
A predictive dialer helps call centers do more with the resources they have.
Predictive dialer is used in call centers for many reasons, as:
Predictive dialing’s role for telemarketing
The predictive dialer is the foundation of the modern call center. Today predictive dialer is expanding its role and is becoming an important part of a comprehensive call management system.
By allowing call centers to automatically dial extensive call lists predictive dialing became the technology of choice for telemarketing campaigns.
Predictive dialing systems save time and money because the phone system eliminates non-productive calls.
If in a manual outbound call center, service representatives are talking on average only 20 minutes in of an hour, then predictive dialing systems demonstrated talk times in the 45 minute range.
This fact shows that the use of predictive dialing provides an increase in productivity.
Learn More About:•The advantages and disadvantages of telemarketing.•Telemarketing call center evolution by b2c telemarketing services.•Phone and telemarketing fraud.
Stan Billue releases his classic Sales Training Series in MP3 Format
June 09, 2009 by Stan Billue
Although recognized as one of the top Telemarketing Sales Trainers in the World, Stan Billue is the first to admit that he is rather slow on adapting to new technologies. Stan stated; “I was probably one of the last professional Speakers to add a Fax Machine, a Computer and then a Cell Phone. I also drug my feet at converting my Audio Series from Cassettes to CDs a few years ago.”
Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers
June 04, 2009
Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software.
SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (http://www.contactual.com/pr), the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. (http://www.pipkins.com/) a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.