Types of Predictive Dialing

There are several types of predictive dialing:

• Software dialers – dialers that have all dialing algorithms soft.

• Hardware dialers – dialers that use dedicated telephony switches to detect answering machines and carry out call progress analysis.

• Smart dialers – dialers that combine voice broadcasting and attendant phone agents.

• Hosted dialers – a service provided by third party providers that connects calls via the internet to agents.

It’s important to mention that recently “mixed” type predictive dialers have emerged. The basis for these predictive dialers consists of simpler hardware, such as voice modems, and more powerful software for answering machine detection and call progress detection. Lower cost of ownership is the biggest advantage of “mixed” type predictive dialers.

 

Learn more about: 

Functioning, features, types and benefits of predictive dialers.

Predictive Dialer Tutorial

Cost of predictive dialing systems, factors to consider in deciding which predictive dialer to purchase.

Predictive Dialing Questions and Answers

Factors affecting predictive dialers' performance.

Predictive Dialers - Overview

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