Predictive Dialer Performances

Implemented correctly, predictive dialers can be a very handy tool for call centers. In order to achieve optimal performance, a predictive dialing solution should accomplish

• high connect rates;

• accurate answering and fax machine detection capabilities;

• high levels of lead base penetration, which are dependent on the accuracy of your solution’s tone detection and call transfer capabilities.

Manual calls allow from 15 to 20 minutes talk time per hour only, versus 45 to 50 minutes per hour with predictive dialing.

The KPIs of predictive diallers are :

• Connect Rate

• Answer Transfer Time

• Answering Machine Detection Efficiency

• Fax Machine Detection Efficiency

 

Learn more about: 

Functioning, features, types and benefits of predictive dialers.

Predictive Dialer Tutorial

Cost of predictive dialing systems, factors to consider in deciding which predictive dialer to purchase.

Predictive Dialing Questions and Answers

Factors affecting predictive dialers' performance.

Predictive Dialers - Overview

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