Wednesday, 25 March 2009 07:43

Contact Center Industry Recognizes Innovative Workforce Optimization Solutions

February 11, 2009

Analytics and Other Technology Innovation from Verint Witness Actionable Solutions' Impact 360 Workforce Optimization Suite Awarded "Product of the Year" Honors. 

MELVILLE, N.Y., February 11, 2009 – Verint® Systems Inc. today announced that its next-generation Impact 360® Workforce Optimization suite – offered through Verint® Witness Actionable Solutions® – has received top honors by adding multiple product of the year awards to its growing portfolio. These include recognition from leading CRM and contact center media outlets, such as SearchCRM.com, Customer Interaction Solutions and Internet Telephony. 

SearchCRM.com “2008 Product of the Year” 

Verint was awarded the highest honor – and the only gold award – in the “call center workforce optimization” category. Impact 360 Workforce Optimization was recognized for its innovation, performance, and ease of integration and use, along with manageability, functionality and value. The unified, analytics-driven, enterprise-enabled suite was profiled as being the top solution for both quality monitoring (QM) and workforce management (WFM) – and recognized for its innovative features including complex data and voice analytics, and the ability to identify trends and hot topics among captured recordings. 

Customer Interaction Solutions “2008 Product of the Year” 

Impact 360 Workforce Optimization also was named a Customer Interaction Solutions’ “2008 Product of the Year” winner. The honor attests to the solution’s quality and excellence and recognizes its ability to positively impact the customer experience. 

Internet Telephony “2008 Product of the Year” 

The “Product of the Year” award from Internet Telephony distinguishes the advancements of VoIP and IP communication technologies in 2008. Editors selected Verint Witness Actionable Solutions and its Impact 360 IP Recording solution as one of the most innovative products of the year, addressing real needs in the marketplace. 

“This recognition, in addition to feedback from our customers, continues to validate the value proposition that the next-generation Impact 360 suite delivers to the market and businesses of all sizes in both growth and down economies,” says Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions. “We’re pleased to receive these honors and look forward to continuing our focus on helping organizations retain and grow their customer relationships, achieve their sales and service goals, and drive customer-centricity and operational excellence from the contact center through to the branch, remote and back-office environments that impact the customer experience.” 

About Verint Witness Actionable Solutions 

Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set – featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises. 

About Verint Systems Inc. 

Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com. 

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on December 10, 2008. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ. 

 

Source: Verint.com  

 

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