Commercial Collection Agency Cisco Inc. Thrives with Site-Premised Predictive Dialing

May 14, 2008

Cisco switched from a hosted broadcast messaging service with a transfer option to a site-premised predictive dialer. 

After nearly two years using IAT’s CT Center, Cisco, Inc., a commercial collection agency in Houston, is still experiencing an increase in clients and payments. Tom Kurowski, Cisco Collections Manager, credits IAT's support and technology with the on-going ROI.

“Business has definitely improved with CT Center,” Kurowski said. “Our agents can determine at a moment’s notice what lists they need to work. They are making more contacts and receiving more payments.”

Because the delay in sending call data back and forth was frustrating, Cisco switched from a hosted broadcast messaging service with a transfer option to a site-premised predictive dialer. Constantly updated lists and call results are vital to the agency, which often makes multiple contacts within one company in a day. “It’s delayed, even if it’s only a day, it’s still delayed,” Kurowski said. “We wanted a more immediate response.”

Switching to a site-premised dialer also solved another problem – no account information was sent from the hosted service to the agent as the answered call was transferred. Frustrated agents initially didn’t know anything about the contact. With CT Center, account information is provided in a screen pop as the agent takes the call, making the transfer seamless and eliminating the frustration.

Learning to use your own dialer most effectively is an ongoing process, but Kurowski sites IAT’s support as a key to their current dialer aptitude. Each time his company has a question or problem, IAT support responds promptly, helping out even if the predictive dialer isn’t the issue. “The assistance is very good,” Kurowski said. “When we first got the system, it was a matter of learning how to use it. Now, whenever there’s an issue, they’re very responsive, and 99 percent of the time the trouble is with us or another vendor. I have nothing but good things to say.”

Dave Rudd, President and CEO at IAT, is pleased with Cisco’s achievements using CT Center. “I’m thrilled we’ve been able to help Cisco and hundreds of other companies thrive under IAT’s dialing care,” Rudd said. “We thank our clients for placing their trust in us. We are eager to help hundreds upon hundreds more succeed.”

About IAT

IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their Predictive Dialer and Outbound/Inbound Interactive (IVR) Communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment and no setup fees. By developing innovative and reliable products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or call 800.574.8801.

About Cisco, Inc.

CISCO, Inc. has been in the Accounts Receivable Management business since 1968. They are a full service national and international company, representing most industries, from Fortune 500 companies to small business owners. Cisco, Inc. services include outsourcing current receivables, collection letter programs, third party collections, foreign collections, and attorney forwarding services. Cisco’s staff is dedicated to providing the highest standard of integrity and professionalism that today’s credit executives expect. Visit http://www.ciscocollect.com/ or call 800.231.3686 to learn more about Cisco, Inc.

 

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