Iontas Partners with Award Winning Predictive Dialer Company

18.07.2008 - 14:08 

(openPR) - Austin, Texas and Letterkenny, Ireland – July 17, 2008 - A leading, award winning company supplying predictive dialers to contact centers is partnering with Iontas to offer something its competitors don’t: workforce optimization tools.

The company currently offers automated solutions for inbound and outbound calls, campaign processing and real time control. The integration of Iontas software means the company’s clients will not only have access to superb dialing tools, they will gain visible insight into the how agents use technology to do their jobs.

“In just a few minutes, managers can appreciate this incredibly unique technology that can have such a powerful impact on managing the business”, claims VP of Sales Doug Reid. “Iontas is delighted to add this predictive dialing company to its portfolio of partners”.

The partnership with Iontas will likely give the predictive dialing company a strong competitive advantage due to the strong need for workforce optimization in contact centers, say representatives from the company.

Iontas’s Focus suite includes three independent modules, Activity Focus, Event Focus, and Process Focus. Focus produces full time-and-motion studies for every office worker throughout the day. This capability enables managers and employees to work more closely together to constantly improve the business processes that ultimately affect the effectiveness of the center’s operations.

###

Iontas
2802 Flintrock Trace Road
Suite B102
Austin, TX 78738

About Iontas

Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.

Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools.

 

Latest News

Stan Billue releases his classic Sales Training Series in MP3 Format

June 09, 2009 by Stan Billue

Although recognized as one of the top Telemarketing Sales Trainers in the World, Stan Billue is the first to admit that he is rather slow on adapting to new technologies. Stan stated; “I was probably one of the last professional Speakers to add a Fax Machine, a Computer and then a Cell Phone. I also drug my feet at converting my Audio Series from Cassettes to CDs a few years ago.”

Read more...
 


Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers 

June 04, 2009

Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software. 

SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (http://www.contactual.com/pr), the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. (http://www.pipkins.com/) a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.

Read more...
Direct-Inbox