Indian call centre employee punished for harassing British woman

10/01/2009 4:35:06 PM

British Telecom (BT) has taken disciplinary action against an Indian employee at its India-based call centre after a woman complained of receiving amorous text messages from him.

The unidentified woman, from Portsmouth, England, told BT the person had identified himself as Hemant when she rang the company to send over an engineer to set up a landline at her new house.

Strangely, the call centre worker rang her back to ask her where she worked and what she was doing that day, the woman said.

Thereafter she started receiving text messages from him.

One read: "Hello, Hemant this side with whom you spoke two hours ago regarding ur BT order. U must be thinking dat why I called u up second time without any reason of the call but to be honest I got attracted towards u and ur wonderful voice. Can I be ur friend?"

Another message read: "As precious as u r to me, as precious only few can ever be, I know all friends r hard to choose but u r someone I never want to lose. Take care xxx."

The woman's boyfriend rang the call centre and told the Indian worker he was being reported to the police. The texting stopped immediately.

The woman told The Telegraph: "The messages were inappropriate and very creepy. I felt as if I was being stalked. I was left feeling scared and violated and I am worried he is still able to access information of female customers."

A BT spokesperson said action has been taken against the worker. The company apologised to the woman by sending her a bouquet of flowers and 250 pounds as compensation.


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