Garlands to close one of its call centres


Garlands is laying off up to 90 workers and closing a site after changes in one of its clients’ contracts.

As reported by Orchid Consulting, jobs will go and one call centre in the Garlands network will close after client Vodafone restructured the way it handles its account and service management duties. Vodafone has restructured that section with the work being moved to other parts of the Vodafone contact centre estate.

Garlands has three centres at Hartlepool Marina, employing about 1,000 people, as well as bases in Middlesbrough, Stockton and South Shields. But the change means the Garlands centre in Preston Farm, Stockton, will be shut in March.

It employs around 170 staff with some likely to be made redundant. But there is expected to be a knock-on effect in Hartlepool though it has not been revealed how many staff will be affected.

Between 80 and 90 redundancies are on the way – all at management and service level – and the work from the Preston Farm branch will be shifted to other sites.

Chief executive Chey Garland said, “While we are confident that the majority of affected Garlands’ people can be re-deployed within the company on other client accounts, it will be necessary to discuss proposals to make a limited number of redundancies.”

Vodafone has had a link with Garlands for more than 10 years, Garland. “I strongly believe it to be one of the longest and most successful outsourced partnerships in the UK contact centre industry.

“We have been informed that the move is no reflection on the quality of work delivered by Garlands’ dedicated teams, which continues to be received favourably.”


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