Latest News

Garlands to close one of its call centres


One call centre in the Garlands network will close after client Vodafone restructured the way it handles its account and service management duties.


Maverick Telemarketing Chooses vc-net for Converged Voice and Videoconferencing Network


Tunbridge Wells, Kent, United Kingdom, 01/12/2009 - Maverick Telemarketing, a specialist provider of B2B Direct Marketing services to technology companies, has turned to award-winning video managed services provider vc-net for a converged voice and videoconferencing network.


Aspect Acquires Assets Of Applied Information Management Limited

07/01/2009 10:04 AM

Aspect gains control of a technology that is central to contact center workforce optimization and will deliver performance management capabilities across its new acquired product. 


Innovation Awards 2009 Shortlist Announced

06/01/2009 9:31 AM

Presented by the Professional Planning Forum, the winners are announced at Contact Centre Planning 2009 in April 27-28 in London, where the finalists will all be speaking about how they achieved such outstanding results.


Vocalcom Spain And Loquendo Announce Strategic Partnership

23/12/2008 12:20 PM

Vocalcom announced a strategic partnership through which Vocalcom Spain has integrated Loquendo ASR and Loquendo TTS into their product portfolio.

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Latest News

Stan Billue releases his classic Sales Training Series in MP3 Format

June 09, 2009 by Stan Billue

Although recognized as one of the top Telemarketing Sales Trainers in the World, Stan Billue is the first to admit that he is rather slow on adapting to new technologies. Stan stated; “I was probably one of the last professional Speakers to add a Fax Machine, a Computer and then a Cell Phone. I also drug my feet at converting my Audio Series from Cassettes to CDs a few years ago.”


Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers 

June 04, 2009

Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software. 

SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (, the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. ( a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.