American Teleservices Association


Wednesday, July 15

3:00 - 6:00 pm 


Join us to meet contact center professionals from the Indy area. Both members and non-members are welcome. Feel free to invite your clients, vendors or peers to attend.

Come meet with ATA Members and Staff. Hear brief updates from ATA CEO Tim Searcy. Discuss the development of an Indy Area Chapter of ATA. Network with other local contact center leaders.

 Welcome to the 2009 APCO International Annual Conference & Expo!


August 16-20, 2009 - Las Vegas, Nevada. The APCO International Annual Conference presents the industry’s best educational and product offerings. This year’s conference in Las Vegas will kick off the Association’s 75th Anniversary. 

Annual Call Center Exhibition



October 6-9, 2009, Las Vegas. ACCE is the essential global gathering place for the contact center industry. Networking opportunities abound, while an exciting speaker line-up includes industry luminaries and experts. ACCE offers an exciting, energy-charged environment filled with insightful sessions offering actionable solutions for maximizing the performance of your organization.

 V. Istanbul Call Center Conference & Expo


Reinventing Your Contact Center: A Crystal Road to Priceless Multi-Channel CRM

Lutfi Kirdar 

Convention Center, Rumeli

October 26-27, 2009

Istanbul, Turkey 

VoiceCon San Francisco 2009


Use Communications to Transform Your Enterprise

IP Telephony is being integrated with a new generation of Unified Communications technologies, services and applications that will transform how your enterprise does business. VoiceCon will help you create the roadmap for migrating to the next plateau, and help you maximize your investment in enterprise communications.


Latest News

Stan Billue releases his classic Sales Training Series in MP3 Format

June 09, 2009 by Stan Billue

Although recognized as one of the top Telemarketing Sales Trainers in the World, Stan Billue is the first to admit that he is rather slow on adapting to new technologies. Stan stated; “I was probably one of the last professional Speakers to add a Fax Machine, a Computer and then a Cell Phone. I also drug my feet at converting my Audio Series from Cassettes to CDs a few years ago.”


Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers 

June 04, 2009

Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software. 

SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (, the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. ( a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.