Benefits from IP contact centers

Companies that successfully implemented IP technology remarked that they only gained from this. The benefits of an IP contact center are:

• Reduces network management fees and carrier costs.

• Simplifies the management of multiple ACDs

• Eliminates the need for multiple copies of the same application.

• Provides contact center technology cost-effectively to branch offices, satellite offices, retail locations and remote or at-home agents.

• Optimizes agent usage.

• Routes each transaction to the most appropriate agent.

• Provides a single, unified view of contact center operations

• Facilitates the standardization of service quality.

 

Learn More About: 

The media techniques for lead acquisition

Lead Acquisition Using New Media Techniques

Factors to consider when calculating the contact or call center ROI

Calculating Contact-Call Center ROI - How Do You Measure The Value Of Customer Satisfaction?

How to reduce costs and increase customer satisfaction.

Contact Center Analytics: Driving Greater Efficiency, Higher Revenue, and Increased Customer Satisfaction

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Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers 

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Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software. 

SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (http://www.contactual.com/pr), the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. (http://www.pipkins.com/) a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.

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