Call Center Solutions
How to select a call center platform
Selecting effective call center technology is a matter of identifying the risks associated with each product being considered.
Before beginning the software selection process, companies should determine the goals of the business, the key requirements for new call center software, and how the new product will fit into the overall technology environment.
When choosing a Call Center Software Platform it’s useful to consider some recommendations of what to look for in a program:
Learn More About:
•Some common call center solutions such as ACD, predictive dialers, scripting software, computer
•How to decrease turnover rates?
•The cost of employee turnover
Stan Billue releases his classic Sales Training Series in MP3 Format
June 09, 2009 by Stan Billue
Although recognized as one of the top Telemarketing Sales Trainers in the World, Stan Billue is the first to admit that he is rather slow on adapting to new technologies. Stan stated; “I was probably one of the last professional Speakers to add a Fax Machine, a Computer and then a Cell Phone. I also drug my feet at converting my Audio Series from Cassettes to CDs a few years ago.”
Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers
June 04, 2009
Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software.
SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (http://www.contactual.com/pr), the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. (http://www.pipkins.com/) a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.