A Call Center is a computer operated centralized office that handles telephone sales and/or service. It serves a broad range of customers in all industry sectors; it offers a wide variety of services from very simple to quite complex.
Call center’s role
Call centers are centralized to
- improve company’s performance;
- cut the extra costs due to unnecessary work flow.
Call centers are intended to provide cost efficient telephone-based services. They serve as the primary telephone interface with customers for specific services provided by the companies. In the call centers’ structured environments calls are handled by a group of skilled professionals who provide the service required by the caller or transfer the call to someone appropriate for that purpose.