Day: July 8, 2015

Asia Embraces WhatsApp for Customer ServiceAsia Embraces WhatsApp for Customer Service

New research has shown that Singapore, India and Indonesia are beginning to use WhatsApp when contacting organisations. BT has gathered insights from 5,500 people across 10 countries to determine which channels customers are using to get in contact with various organisations. The findings revealed that customers in Asia are beginning to use WhatsApp when contacting […]