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Asia Embraces WhatsApp for Customer Service

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New research has shown that Singapore, India and Indonesia are beginning to use WhatsApp when contacting organisations. BT has gathered insights from 5,500 people across 10 countries to determine which channels customers are using to get in contact with various organisations. The findings revealed that customers in Asia are beginning to use WhatsApp when contacting […]

Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers

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Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software. SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ — Contactual (http://www.contactual.com/pr), the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. (http://www.pipkins.com/) a leading supplier of workforce management software and services […]

Call Center / BPO Job Opportunities in Hubli

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Asterix call center Training institute is conducting CAMPUS INTERVIEW for CALL CENTER /BPO on 26 may 2009 at 10am. Candidates who have completed P.UC and any Degree are eligible. India, Republic of (Press Release) — Asterix call center Training institute is conducting CAMPUS INTERVIEW for CALL CENTER /BPO on 26 may 2009 at 10am. Candidates […]

Offshore call center outsourcing

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“Outsource call center projects and save up to 50%.” India, Republic of (Press Release) March 14, 2009 — The customer contact center is one of the most under-exploited resources in the modern enterprise. Originally set up to consolidate and automate “routine” customer transactions, call centers today are ideally positioned to drive the next wave of […]

Metaphor Launches SayMedia Voice Recognition Application for the iPhone

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SayMedia Allows Voice Search Of Any Movie Or Any Current TV Show . WELLESLEY, MA, March 4, 2009 – Metaphor Solutions, Inc., a leader in voice-enabled mobile applications and Web 2.0 Interactive Voice Response (IVR) for enterprises, has launched SayMedia, a voice search application for various media on the iPhone. Users simply say a media […]